Unbridled Art: Returns Policy
Unbridled Art really hope you will be happy with your purchase. If you are not entirely satisfied with your purchase we are here to help.
You have 28 days to return an item from the date you received it. If 28 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will also be required to provide Proof of Purchase e.g. a printed sales receipt.
Once we receive your item, we will inspect it and notify you that we have received your returned item. Any item not in its original condition, or found to be damaged or missing parts for reasons not due to our error will not be eligible for refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 5 business days. Please be advised that some bank/credit card providers may take several days to process your refund.
LATE OR MISSING REFUNDS
In the first instance contact your bank or credit card provider as it may take some time before your refund is officially posted.
If you have not received your refund within a reasonable time period, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only exchange items if they are defective or damaged upon receipt. If you need to exchange an item previously purchased for the same item, send us an email at email@example.com.
To return your product, you should first send us an email at firstname.lastname@example.org. We will then confirm the return shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. Unbridled Art will not be held responsible for items that fail to arrive at our Manchester studio.
Tel: +44 (0)7920 572737